Frequently Asked Questions
Find answers to the most common questions about our products, orders, shipping, returns and more.
Orders are typically delivered within 5–6 business days depending on your location and product availability.
Orders may be cancelled within 24 hours of placement, provided production or processing has not already begun.
If your order has not entered processing, modifications may still be possible. Contact support as soon as possible.
Yes, a confirmation email/message is sent immediately after your order is placed successfully.
Yes, EL-AURAN offers free shipping on all eligible orders.
EL-AURAN currently ships only within India.
Tracking details are shared once your order has been dispatched.
While we aim for timely delivery, delays may occasionally occur due to courier or operational factors.
Due to the exclusive and made-to-order nature of our products, we generally do not accept returns.
Exchanges are only available for damaged, defective, or incorrect items received.
Please contact us within 48 hours of delivery with clear photos of the issue for assistance.
Refunds are only issued for approved cases involving damaged, defective, or incorrect products.
EL-AURAN blends luxury craftsmanship with timeless modern elegance for premium fashion experiences.
Yes, all EL-AURAN products are crafted using premium fabrics and refined finishing standards.
Yes, selected EL-AURAN collections are released in limited quantities for exclusivity.
Yes, selected premium products support customization and tailoring options.
We accept secure online payments through supported payment gateways and major payment methods.
Yes. All transactions are processed through secure and encrypted payment systems.
Payments may fail due to bank restrictions, insufficient funds, or verification issues. Please try again or contact your bank.
Yes, invoices are generated automatically after successful order confirmation.
You can reach our support team through the contact options available on our website.
Most inquiries are responded to within 24–48 business hours.
Yes, selected orders may include premium EL-AURAN packaging experience depending on the collection.
Absolutely. Our support team can help guide you before placing your order.
EL-AURAN blends luxury craftsmanship with timeless modern elegance for premium fashion experiences.
Yes, all EL-AURAN products are crafted using premium fabrics and refined finishing standards.
Yes, selected EL-AURAN collections are released in limited quantities for exclusivity.
Yes, selected premium products support customization and tailoring options.
Can’t find what you’re looking for?
Our customer support team is available to help you.